Reservations Payment
• We do require a deposit to hold your reservation
Payment for the reservation deposit should be made via transfer bank.The rest of the payment is done IN CASH on arrival day.
• Please note that the booking will not be confirmed until we have received the pre-payment amount and you have received a confirmation email .
Security Deposit
A deposit of 300 euros is compulsory for any booking
• The security deposit is charged on arrival and is fully refunded upon departure, unless there are outstanding charges in case of damage or loss to the property during your stay or other services. In this case that charge will be deducted from the security deposit and the difference refunded to you.
• In a case of the damages or loss caused exceeds the security deposit the guest will undertake to pay the difference.
Cancellations and Changes
• The security deposit is charged on arrival and is fully refunded upon departure, unless there are outstanding charges in case of damage or loss to the property during your stay or other services. In this case that charge will be deducted from the security deposit and the difference refunded to you.
• In a case of the damages or loss caused exceeds the security deposit the guest will undertake to pay the difference.
• If you cancel a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please, note that the reservation deposit is non-refundable:
- More than 90 days before: 20% of the total amount.
- 60-89 days before: 30% of the total amount.
- 30-59 days before: 50% of the total amount.
- Less than 30 days before: 100% of the total amount.
The refund will be calculated on the basis of the rental price.
• The guest will bear the bank charges for the transfer of the refund.
• we are not responsible for cancellation due to circumstances beyond one’s control which shall include strike, natural calamities, disease, death, war (non exhaustive list), and consequently the client has to make the payment and undertake to cancel the booking following the cancellation policy on our Terms and Conditions.
• We advise you to take out travel insurance. In case of any cancellation, even due to any major incident, the conditions of cancellation will be applied as established here.
• • Any change of reservation dates should be communicated to as soon as possible by fax or email.
• If the apartment is available for the revised dates, then we will make the corresponding changes at no extra cost..
Arrivals and Departures
Our staff will wait for you at the apartment at the agreed upon time, will explain you the functioning of all the equipment, and give you the keys. Please, confirm your arrival time in advance by email.
On arrival you will sign a short-term rental contract and you will pay the rest of the rental plus the Security Deposit in Euros.
Check in time is from 15pm (15h00). If you wish to check in before 15:00, please let us know, and we will try to accommodate you. In the event of late arrival, you will be charged a supplementary fee depending on the time: 30 € after 8pm to 12pm (20h00 to 24h00) and 50 € after 12pm to 02pm (23h00 to 02h00). Please note that for arrivals on Sundays and Bank Holidays there is an extra-charge of 30€. Your booking confirmation will detail all charges applicable to the apartment you have booked.
You are requested to contact rentapartmentmadrid.com’ agent once you are at the airport, after you have picked up your luggage, to confirm your arrival time to the apartment.
We do not provide storage for luggage if you arrive early.
Check out time is 11am (11h00). If you would like to check-out later, please let us know and we will try to accommodate you. If there are no other guests arriving the same day, you can stay in the apartment until 15:00 paying an extra charge of 30 euros. For check-out from 15:00 to 22:00, you will be charged a half day's rate. For check out after 22:00 you will be charged a full day's rate.
Please note that early checkouts have to be arranged for prior to departure and additional fees of 50 € will be charged if the check out time is between 07:00am and 9.00am.
Loss of booking and pre-payment
If you do not show up on the arrival date, the reservation will be deemed to have been cancelled.
If we are intimated of your delay 48 hours prior to arrival, we will hold your reservation for one more day. The apartment will be considered to have been occupied from the original date of arrival. You will not be entitled to any extension on your original booking
Number of guests
Only the number of guests specified in the reservation confirmation are allowed to stay in the apartment.
Pets are not allowed.
In the event of any infringement of the aforementioned obligations, we will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Rules for clients
The apartments can only be used for temporary and tourist household needs. You cannot make the apartment your new place of residence or choose it as your permanent residence. It is furthermore not allowed to sublet the apartment, or parts of it, to third parties.
The said premises or any part thereof shall not be used for any purposes other than as residential accommodation. Immoral or commercial activity is strictly forbidden.
All building rules and regulations must be observed. Between 10 p.m. and 9 a.m. apartment occupiers shall not make any loud noises. Animals are not admitted in the lodgings. In the event that you do not follow rentapartmentmadrid.com’s and the building rules and regulations (such as noise during the above mentioned hours, etc.), rentapartmentmadrid.com reserves the right to vacate you immediately from the apartment without having to refund you.
Please observe oursTerms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a the apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with as, you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You will also be expected to sign these rules upon check-in on your arrival day.
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings and the nightly rest of other inhabitants must be respected.
rentapartmentmadrid.com will have to be notified as soon as practically possible of any damage to the premises. This will facilitate the replacement of articles, furniture, effects or fittings that may be damaged or lost during the period of tenancy, or the payment to rentapartmentmadrid.com the cost of repair or replacement.
Liabilities
the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
In case of any infringement of the aforementioned obligations, weat our sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Cleaning Policy
On arrival you will find your property clean and tidy. On departure you are request the apartment be left in a reasonably orderly state (the kitchen or kitchen corner wash and put away all dishes, garbage disposal…). If the apartment is excessively dirty, we reserve the right to deduct an amount from the security deposit to cover the extra cleaning charges.
If you would like additional cleanings during your stay, we offer our cleaning services for an additional cost which includes a complete change of towels and sheets.
Please, notice that you can leave the garbage it on the street every night between 20.00 - 22.00, and it will be collected by sanitation personnel.
Contract
The contract signed is for short term rentals of a furnished apartment which is subject to Spanish legislation, to be exact, Ley 28/1994, Ley de Arrendamientos Urbanos (the Law for Urban Lettings) and the Código Civil (the Civil Code), and for prosecution matters to Ley 1/2000, Enjuiciamiento Civil (Lawsuit), under which the competence will correspond to the exclusive jurisdiction of the courts of Madrid, Spain.
These contracts do not permit the apartment to be let as a "permanent residence" of the tenant. Only short-term rentals for travel, holidays, studies, temporary stays, etc. are allowed. An inventory of contents and furnishings of the apartment is signed together with the contract and is verified on return of the keys. |
